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Privacy Policy

Welcome to our data protection documentation. Information regarding our corporate history can be consulted in the About Us section. Casino Aranjuez is a registered trademark of COMAR INVERSIONES CAPITAL, SAU, a member of the COMAR Group. The company complies with current legislation regarding personal data protection, user privacy, and operational security.

Information of the Data Controller

  • Entity: COMAR INVERSIONES CAPITAL, SAU.

  • Tax ID (NIF): A-15807951.

  • Address: Plaza de la Unesco 1 – Urb. Ciudad Jardín, 28300 Aranjuez (Madrid).

  • Registry: Commercial Registry of Madrid, volume 17.305, folio 101, sheet M296760, inscription 1.

Categories of Information Processed

To ensure a secure environment and comply with regulatory standards, we process various categories of personal data:

  • Identifying Data: Names, surnames, identity document numbers, photographs, signatures, and demographic data.

  • Security Data: Image recordings from video surveillance systems.

  • Specially Protected Data: Cross-referencing information with self-exclusion lists, which underpins our protocols for Responsible Gaming.

  • Contact Information: Postal addresses and telephone numbers.

  • Financial and Compliance Data: Bank cards, solvency reports, and data required for the prevention of money laundering and terrorist financing.

Purposes and Legal Bases for Processing

Legal and Regulatory Compliance

  • Data is used to control access to the casino and manage customer registration in accordance with gambling and anti-money laundering legislation.

  • Information is cross-referenced with public bodies to apply admission restrictions and ensure legal compliance.

  • Data is used to manage information requests, handle complaints, and operate video surveillance systems.

Contractual Obligations

  • Processing is necessary for the organization of hospitality events and participation in Poker Tournaments.

  • This includes obtaining and publishing audiovisual data of tournament participants for promotional media.

Consent-Based Processing

  • With explicit consent, customer profiles are created to offer personalized products and services.

  • Consent allows for commercial communications regarding casino products, upcoming events, or a promotional Bonus.

  • Data is used to verify the user’s identity when accessing the digital App or when establishing a secure Login for the online gaming platform by cross-referencing physical registration data.

Data Management and Sharing

Retention Periods

The information is strictly kept for the necessary time:

  • Data from the admission process and cashier exchange operations are kept for 6 months from the last visit.

  • Information related to the management of poker tournaments is kept for 6 years.

  • All other personal data is kept for the duration of the business relationship, unless a deletion request is submitted.

Authorized Data Transfers

Personal data is managed by COMAR and transferred to authorized third parties only under specific conditions:

  • Data is shared with other entities of the COMAR Group for the provision of internal services or due to corporate reorganization. This network includes Casino Atlántico, Casino Bahía de Cádiz, Casino Conde Luna, Casino Gran Vía, Casino Santiago, Casino Zaragoza, Gran Casino Melilla and Gran Casino Sardinero.

  • Information is transferred to IT service providers, payment gateways, and anti-fraud consultants.

  • The necessary information is transferred to the COMAR Group entity holding the online gaming licenses for user identity verification.

  • Data is communicated to competent authorities when required by law, judicial resolutions, or anti-money laundering regulations.

  • No international data transfers are made to countries lacking an EU adequacy decision.

  • Procedural details are further described in the platform’s Terms and Conditions.

User Rights and Contact Information

Exercising Your Rights

In accordance with data protection laws, individuals retain the right to access, rectify, delete, restrict, or object to the processing of their personal data. These rights can be exercised through the following channels:

  • In-person: Submit a request directly at any physical establishment.

  • Online: Use the dedicated online form.

  • Email: Request instructions and contact the Data Protection Officer electronically.

  • Postal Mail: Send a written request to COMAR, Avenida Enrique Salgado 11, 15008 A Coruña, Spain.

Individuals also reserve the right to file a claim with the Spanish Data Protection Agency, located at Calle Jorge Juan, 6, 28001 Madrid.