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Responsible Gaming

Fundamental Principles of Gaming

Gambling operates as a recreational activity designed for entertainment and socialization when consumed responsibly. Within Spain, recognized gambling formats include lotteries, casinos, bingo, betting, and slot machines. Casino Aranjuez promotes a gaming culture centered on leisure and the active prevention of excessive gambling. This standard of Responsible Gaming applies across the entire operational network, which includes Casino Atlántico, Casino Bahía de Cádiz, Casino Conde Luna, Casino Gran Vía, Casino Santiago, Casino Zaragoza, Gran Casino Melilla and Gran Casino Sardinero. The corporate history can be consulted in the About Us section.

Addiction Prevention and Financial Security

It is documented that uncontrolled gambling behavior can lead to addiction. The establishment offers the following guidelines for psychological and financial security:

  • Players must not exceed predetermined financial limits.

  • Gambling functions strictly as entertainment and never as a method to solve financial situations.

  • Participating under the influence of alcohol or drugs is prohibited.

  • Borrowing funds for the purpose of gambling is discouraged.

  • Players should not continue playing to try and recover lost funds.

  • Participation is discouraged for people going through depression.

Digital Access and Regulation

These security protocols extend to digital platforms. Users accessing the mobile App, using a secure Login, or redeeming a promotional Bonus are subject to the same rules. Complete operating rules are detailed in the Terms and Conditions, and data processing procedures are documented in the Privacy Policy.

Assistance and Self-Exclusion Procedures

The venue provides resources for individuals displaying problem gambling behaviors:

  • Individuals who suspect they have a gambling problem are advised to contact specialized local associations.

  • To initiate a formal self-exclusion protocol from the casino facilities, individuals must call the dedicated helpline at 91 580 48 92.